Q. Is there a demo available for R | Trader? Is paper trading included in my demo?
A. Yes, R | Trader has a 30 day demo available. To get started, sign up here. Paper trading is available on the R | Trader demo.
Q. How do I activate live trading?
A. Once you have a funded account with Vision, contact your Introducing Broker for details on how to get started with live trading on R | Trader.
Q. How do I get support?
A. Please call or e-mail Vision's Trading Applications Group at +1.866.594.2342 or tag@visionfinancialmarkets.com.
Q. How do I recover lost login information?
A. Please make sure you remember that your user name is case sensitive and verify that you are typing all login information correctly. If you still have trouble logging on, call Vision's Trading Applications Group at +1.866.594.2342 or e-mail tag@visionfinancialmarkets.com.
Q. How do I place an order if my platform is down or I do not have access?
A. Call Vision's 24 Hour Order Desk at +1.866.594.2274.
Q. How do I open an account with Vision or fund my existing Vision account?
A. Call Vision's Client Services team at +1.877.836.3949 or e-mail clientservices@visionfinancialmarkets.com.
Q. The R | Trader installation file says my computer requires .Net framework 1.1. However upon downloading .Net 4.0 my installation will not complete. What do I do?
A. Please download the .Net Framework 1.1 Redistributable package here.
Q. How do I add a symbol to my quote board?
A. Right click an empty cell under the description column where you wish to place the symbol. Select “Search and Add Symbol” from the menu to open a new window. Click the ‘+’ sign for the exchange that the product is traded on. Double click the product you wish to trade from the expanded menu. Now highlight the specific contract in the right window and click the add button on the bottom right of the window.
Q. How do I open an Order Book for my particular contract?
A. Right click the contract you wish to trade on the quote board. Select “Order Book” from the menu to open a pre-populated Order Book.
Q. I placed an order through my broker/order desk and now I can’t see the position on R | Trader. What do I do?
A. Orders placed in this manner are not detected by R | Trader. Please call Vision's Trading Applications Group at +1.866.594.2342 or e-mail tag@visionfinancialmarkets.com.
Q. How do I see my current positions?
A. Click on the “Performance Analysis” icon in the left window.
Q. How do I see my working/completed orders?
A. Click on the “Actual Orders” icon in the left window.
