Frequently Asked Questions: General Trading
I forgot my PIN number, where can I find it?
For security purposes, we send the PIN in an e-mail once your account is opened. After that, you will need to contact Client Services Team at +1.877.836.3949 and answer your established verification questions in order to be given a new PIN.
How can I change my PIN number?
Your broker or Vision Client Services Team at +1.877.836.3949 must be contacted in order to change your PIN number
How do I decide which trading platform I should use?
Visit the Futures Platforms & Technology section to learn about each platform available through Vision.
How do I download the platform?
The link to download the platform can be found in the e-mail sent out when you become an online trading customer. If you wish to download the platform prior becoming a customer, you can certainly do so by contacting our Trading Applications Group via +1.866.594.2342 who will be able to assist you, or you can also find the link on our Web site: http://www.visionfinancialmarkets.com/futures/services/platforms.
Can I contact Trading Applications Group directly?
You can contact our Trading Applications Group directly at +1.866.594.2342 between 7:00 AM and 5:00 PM Central Time.
What is the cost to have an online platform?
Costs vary by platform. Please contact your broker or Trading Applications Group at +1.866.594.2342 for further information.
What is the minimum balance to be eligible for an online platform?
The typical minimum balance to open an online trading account is $5,000. Certain trading platforms or styles may require additional funding.
