Frequently Asked Questions: Customer Service
Can I get my account statements electronically?
Yes. "Electronic Statements" is Vision's recommended method of receiving your account statements. Electronic Statements will insure that you receive your confirmation statement the morning after any trade has been placed, without the inconvenience of waiting for your statement to reach you via standard U.S. mail.
If you have not yet signed up for Electronic Statements, please click here for the sign-up form. Complete this form and return it to Vision via mail, fax or e-mail to:
Vision Financial Markets LLC
Four High Ridge Park
Stamford, CT 06905
Attention: Client Services
Fax: 203.321.0071
E-mail: clientservices@visionfinancialmarkets.com
How do I change my address?
All changes to your contact information (e.g., mailing address, phone number, e-mail address, etc.) must be submitted to Vision in writing. Vision will accept a fax, e-mail (as long as it originated from the e-mail address which we have on file for you) or a standard letter.
Submit changes to your contact information to:
Vision Financial Markets LLC
Four High Ridge Park
Stamford, CT 06905
Attention: Client Services
Fax: 203.321.0071
E-mail: clientservices@visionfinancialmarkets.com
What can I do if I am having trouble logging in?
To login to your Vision account at https://www.futureswithvision.com you will need your account number and PIN. If you need to verify either number please contact Vision Client Services at +1.877.836.3949, or e-mail at clientservices@visionfinancialmarkets.com.
What are the definitions for the abbreviations used on my online Account Review?
- OTE Open Trade Equity - The value of open futures positions calculated using the settlement price on the date of the statement.
- LOV Long Options Value
- SOV Short Options Value
- SOD Securities on Deposit (value of T-Bills or T-Notes)
- P/C Puts or Calls
- AVG Average Price
- STL Settlement Price
- Margin EXC/DEF Margin Excess or Deficiency
- LTD # - Last Trading Date
- TX # - Ticket Number
- NET. LIQ Net Liquidity - Represents the value of your account if you had closed all open positions at the settlement price on the date you are currently viewing.
What is the fastest way to open a new account?
Vision's online account application is the fastest way to open a new account.
Who should I call if I have a question regarding activity in my account?
All questions regarding trading activity in your account should be directed to your introducing broker. If you need assistance contacting your broker please call Vision Client Services at +1.877.836.3949 or e-mail Vision at clientservices@visionfinancialmarkets.com.
Who should I call if I did not receive my account statement?
If you have not received your Vision statement, please contact Vision's Client Services team at +1.877.836.3949 or e-mail Vision at clientservices@visionfinancialmarkets.com.
How do I close my account?
Instructions to liquidate and/or close your Vision account should be directed to your broker. If you need assistance contacting your broker, please call Vision Client Services at +1.877.836.3949 or e-mail Vision at clientservices@visionfinancialmarkets.com.
