Frequently Asked Questions About Futures

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Cashiering

After I send my check, when can I start trading?
If I want to trade right away, what is the best way to fund my account?
What is the minimum required balance to open an account?
How do I fund my account?
What are your wiring instructions?
Can I wire other currencies to my account?
How do I withdraw funds from my account?

New Accounts

What type of account can I open with Vision?
Does Vision handle IRAs?
Can I open an international account with Vision?

General Trading

I forgot my PIN number, where can I find it?
How can I change my PIN number?
How do I decide which trading platform I should use?
How do I download the platform?
Can I contact Trading Applications Group directly?
What is the cost to have an online platform?
What is the minimum balance to be eligible for an online platform?

Trading and Technical Support

Do I need to keep a record of my transactions?
Should I reconcile my statement like a checkbook?
When placing an order, is it important to listen to Vision repeating the order back to me?
When I place an order online and receive a ticket number, has my order been transmitted to the exchange?
When I cancel an order and get a ticket number is my order cancelled?
If I think my order is due a fill, is it safe to assume it is filled?
If I see a fill on my order can the status change?
What should I do if there is a trade I do not know about in my account?
What should I do if I need to talk to someone regarding trading after hours?
What should I do if I cannot connect to the trading software?

Customer Service

Can I get my account statements electronically?
How do I change my address?
What can I do if I am having trouble logging in?
What are the definitions for the abbreviations used on my online Account Review?
What is the fastest way to open a new account?
Who should I call if I have a question regarding activity in my account?
Who should I call if I did not receive my account statement?
How do I close my account?

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