Q. Is there a demo available Vortex MT? Is paper trading included in my demo?
A. Yes, Vortex MT has a 30 day demo available. To get started with a demo, sign up here. Paper trading is included in demo versions of Vortex MT.
Q. How do I activate live trading?
A. Once you have a funded account with Vision, contact your Introducing Broker for details on how to get started with live trading on Vortex MT.
Q. How do I get support?
A. Please call or e-mail Vision's Trading Applications Group at +1.866.594.2342 or tag@visionfinancialmarkets.com.
Q. How do I recover lost login information?
A. Please make sure you remember that your user name is case sensitive and verify that you are typing all login information correctly. If you still have trouble logging on, call Vision's Trading Applications Group at +1.866.594.2342 or e-mail tag@visionfinancialmarkets.com.
Q. How do I place an order if my platform is down or I do not have access?
A. Call Vision's 24 Hour Order Desk at +1.866.594.2274.
Q. How do I open an account with Vision or fund my existing Vision account?
A. Call Vision's Client Services team at +1.877.836.3949 or e-mail clientservices@visionfinancialmarkets.com.
Q. What are the system requirements for Vortex MT?
A. Windows XP/Vista/7; 1 GB of ram or higher for XP and 4 GB of ram or higher on Vista; 50 MB of available hard disk space; a broadband Internet conntection.
Q. How do I register for Vortex MT?
A. Click on the signup button on the main page, then enter your personal information and click submit. You will receive an e-mail confirmation to activate your account. If you do not receive your e-mail confirmation, please check your spam folder. If you still have not received the e-mail, please contact Vision's Trading Applications Group at +1.866.594.2342 or tag@visionfinancialmarkets.com.
Q. How do I know when I am connected to the data feed?
A. The "data connection" button on the bottom right hand corner will be green. If you are unable to connect, please contact Vision's Trading Applications Group at +1.866.594.2342 or tag@visionfinancialmarkets.com.
Q. It says I'm connected but I can't see any charts or quotes. What do I do?
A. Go to the Edit menu at the top of the window and click on "General Preferences." Change the default month to correspond with the contract month you wish to trade (e.g. 4 for April or 9 for September).
