Q. Is there a demo available for NinjaTrader? Is paper trading included in my demo?
A. Yes, NinjaTrader has a demo available here. To add live data to your demo, please contact your Introducing Broker. Paper trading is included in the NinjaTrader demo.
Q. How do I activate live trading?
A. Once you have a funded account with Vision, contact your Introducing Broker for details on how to get started with live trading on NinjaTrader.
Q. How do I get support?
A. Call or e-mail Vision's Trading Applications Group at +1.866.594.2342 or tag@visionfinancialmarkets.com.
Q. How do I recover lost login information?
A. Please make sure you remember that your user name is case sensitive and verify that you are typing all login information correctly. If you still have trouble logging on, call Vision's Trading Applications Group at +1.866.594.2342 or e-mail tag@visionfinancialmarkets.com.
Q. How do I place an order if my platform is down or I do not have access?
A. Call Vision's 24 Hour Order Desk at +1.866.594.2274.
Q. How do I open an account with Vision or fund my existing Vision account?
A. Call Vision's Client Services Team at +1.877.836.3949 or e-mail clientservices@visionfinancialmarkets.com.
Q. How do I obtain a NinjaTrader license key?
A. To lease or purchase a NinjaTrader license key please click here. Please remember to specify Vision Financial Markets as your clearing firm.
Q. How do I restore my historical database?
A. Right click the chart and select “Reload Historical Data” if this does not work a database repair may be required. To repair your database, first disconnect from your data feed. Next, select the “Tools” menu from the top drop down menus and click “Options.” Select the “Misc” tab and click the “Repair DB” button. After the repair has completed close the options window and reconnect to your data feed.
Q. How do I get out of simulation mode?
A. First make sure you are currently using a purchased and valid NinjaTrader license key. Once you have validated this select the “File” menu and ensure that “Global Simulation Mode” is unchecked. To begin NinjaTrader in live trading mode, select the “Tools” menu and click “Options.” Select the “Simulator” tab and ensure that the “Always start in simulation” box is unchecked.
Q. How do I synchronize my SuperDOM with my chart data?
A. Click the box in the top right corner of the chart with the “L” in it. Select a color for the chart first. Next click the same box with the “L” in the SuperDOM window and select the same color.
